Customer Care
Return and Exchange Policy
- No returns will be accepted without prior written authorization - Merchandise can only be exchanged within 10 days of receipt for store credit only. No refunds. Customer is responsible for return shipping fees and new shipping fees.
- Return/Exchanged items must be in unused and unopened condition with the tags attached.
- Merchandise returned/exchanged after the 10 day policy will be charged a 20% restocking fee.
- Items that do not meet above criteria or are non-returnable/exchangeable will be denied.
Process: For all Returns, Exchanges, and Damages, please email us at LatinosRun@gmail.com and call us at 954-336-5972 to receive a Return Authorization number. We will email you a Return Authorization form to ship back along with your Returned Authorization number and Unused merchandise. Please include the RA form with the items you are returning in the order you are shipping back. For exchanges on undamaged goods, buyer will be responsible for any new shipping and handling charges.
Returns for Store Credit : Once we receive your package, we will issue Store Credit to your customer account within our internal system. You will receive a confirmation email regarding details to your Store Credit Once we receive your returned merchandise. Store credit will not be credited to your account until we receive the returned merchandise.
Exchanges: Once we receive your returned merchandise, we will credit the amount returned to the new merchandise you are exchanging for. If there is store credit left over, we will email you to inform you of your remaining balance. If the credit does not cover the cost of the entire order, we will inform you of the remaining order amount balance.
All Virtual Run items and Sale items are Final Sale. No Refunds or Exchanges will be made. Latinos Run is not responsible for any cancellations, delays, or interruptions of in-person events due to weather or natural disasters. We are not responsible for stolen packages. You have 7 days from delivery date to contact us if you have not received your goods. Any and all claims after 30 past event will be closed off and forfeited. For questions, please contact us directly at LatinosRun@gmail.com.
In-person pickup must be retrieved by day of event. Failure to pickup may result in forfeit of items. If unable to attend event, please contact Latinos Run directly to arrange alternative pickup. Items not picked up within 2 weeks will be forfeited. If you requested pickup for out of state event, and you were unable to pickup your items, buyer is responsible for shipment of goods. All Virtual Runs items are final sale. No refunds or exchanges.
Do you sell Wholesale?
YES! We are a Store and a Wholesaler. Many of our product lines we carry sell to Individuals and Teams. We also offers custom production to the public. So hit us us about your needs.
Serious inquiries only please. Email: LatinosRun@gmail.com
Pre-Sale Items:
In the event of a Pre-Sale , items will list expected shipping date. To pre-order and item, your credit card will be charged at the time the order is placed. We will ship the item(s) to you on the actual availability date. Therefore, your total time for delivery would be: Total Time for Delivery = Time Until Availability Date + Delivery Time Frame (based on the shipping method chosen during the checkout process)
Availability dates are supplied by the manufacturer or distributor of the product and are subject to change without notice. Once we learn about any changes to the availability date, we update the availability information on our site. For questions, please email LatinosRun.com with subject line "Pre-Order"
Discount:
In the event of a Promotion, all discounts must be entered at time of sale. No discounts will be applied after. For any issues entering discount codes, please email LatinosRun@gmail.com with subject line "Discount"
****Please note Discount cannot be used in exchange for previously sold items. Only 1 discount per transaction. Cannot be combined with any other offer, promotion, or group.
Cancellation Policy:
To cancel orders placed with us at Latinos Run/ LatinXShops/ Online event registration, please contact us by sending an email at LatinosRun@gmail.com. Cancellation requests must be made within 24 hours from the time the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" as "Canceled" after they have been approved.
